Shipping Policy

Last Updated: August 15, 2026

Thank you for ordering from the Robert Gill Jr. website. We take care in preparing and shipping our books and Carroway Island merchandise and want your order to arrive safely and promptly.

Order Processing

Orders are generally processed within 2–4 business days after payment is received.

Orders placed on weekends or holidays will normally begin processing on the next business day.

Signed or personalized books and certain specialty or made-to-order merchandise may require additional processing time.

Shipping Rates

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the products ordered, package weight, destination, and shipping method selected.

Estimated Delivery

Once an order has been processed, typical U.S. delivery is approximately 3–7 business days, depending on the carrier, destination, and shipping method.

Delivery dates are estimates and cannot be guaranteed. Postal or carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Books

Books are packaged with reasonable care to help protect them during shipment.

Orders containing multiple books may occasionally be shipped in more than one package. If this occurs, the packages may arrive on different days.

Signed, inscribed, or personalized books may take additional time to prepare before shipment.

Merchandise

Carroway Island apparel, caps, pins, mugs, collectibles, and other merchandise may be shipped separately from books, particularly when products are produced or fulfilled by different suppliers.

As a result, an order containing both books and merchandise may arrive in multiple packages and on different dates.

Some merchandise may be produced or prepared after an order is placed. Any significant additional production time will normally be indicated on the product page.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before submitting your order.

If you discover an address error after ordering, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Tracking

When tracking information is available, it will normally be provided by email after your order ships.

Please allow time for the carrier's tracking system to update after a shipping label has been created.

Lost Packages

If tracking information indicates that your package has not arrived within a reasonable period, please contact us.

We will work with you and, when appropriate, the shipping carrier to investigate the shipment and determine an appropriate resolution.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery location and with household members or neighbors who may have accepted the package.

You may also wish to allow an additional business day, as carriers occasionally mark packages delivered shortly before the actual delivery.

If the package still cannot be located, please contact us and we will assist where reasonably possible.

Damaged Shipments

Please inspect your order when it arrives.

If a book or merchandise item arrives damaged, please contact us as soon as possible and provide your order number and, when possible, photographs of the item and shipping package.

We will review the problem and arrange an appropriate replacement or refund in accordance with our Return & Refund Policy.

Incorrect Orders

If you receive the wrong book, edition, quantity, or merchandise item because of an error on our part, please contact us. We will correct the order at no additional cost to you.

International Shipping

International shipping availability, rates, and delivery times will be shown at checkout when available.

International customers are responsible for any customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country unless otherwise stated during checkout.

International delivery times can vary considerably because of customs processing and local postal services.

Returns

Shipping and return-shipping costs associated with returns are governed by our Return & Refund Policy.

Please contact us before returning an item so that we can provide the appropriate instructions.

Questions About Your Shipment

If you have a question or concern about an order, please contact us through the contact information provided on the Robert Gill Jr. website.

Please include your order number whenever possible so that we can assist you promptly.

Teaching Press
Robert Gill Jr.
United States